Wellcome to Journey Smile

policy

Carrent policy

1. One day rental is 24 hours. Overtime is charged at 200 baht per hour. Exceeding more than 3 hours will be charged as 1 day rental.

2. Car Rental documents for signing the contract
2.1 Copy of valid passport 2.2 Copy of driving license
2.3 Credit card for verify at 10,000-40,000 baht depending on types of vehicles Journey Co.,LTD. reserves the right to deny any rental that does not have any of the above documents.

3. The rental price includes first class insurance with deductible 5,000 baht in case of any accident. The insurance does not cover the tire damages and the tow expenses if any.

4. Free delivery service in the city starts from 08.30-20.00 hrs. daily. If renter would like our car to be delivered outside service area or service hours, extra charges will be apply.

5. Rental payment cannot be refunded.

6. If there are fines or penalties for traffic law violations that occur during the rental, the renter will be responsible for those at full expenses.

7. Amendment and Cancellation
7.1 Cancellation notify at least 3 days before rental date is free of charge.
7.2 Cancellation notify on the rental date is charged as one day rental.
7.3 Change can be made at all time with advance notification.

tour policy

1. Cancellation
1.1 Any cancellation occurs 7 days before departure date, 50% refund will be made.
1.2 Any cancellation occurs 3-6 days before departure date, 25% refund will be made.
1.3 Any cancellation occurs 1-2 days before departure date or on the departure date or no show, no refund will be made.

2. Change or Amendment Change or amendment must be made directly to Journey Co.,Ltd. only.
2.1 Changes notify 7 days before departure date is free of charge depending on the availability of the hotel room in case for tour packages and group tour.
2.2 Changes notify 1-6 days before departure date, surcharges apply as company policy and depending on the availability of the hotel room in case for tour packages and group tour.

3. Our tour rates include pick up and drop off service in the city area only. If customer does not want the pick up or transfer service, there is no refund. If the hotel is far away from the city or as the company policy, there are extra charges.

4. Children policy
4.1 Children age below 2 years old or height below 100 centimeters is free of charge.
4.2 Children age from 3-9 years old or height from 101-140 centimeters is charged at 70% of adults price.
4.3 Children age from 10 years old or height from 141 centimeters is charged as adult.